Return Policy

Our team strives for complete satisfaction with every purchase. If you are unsatisfied with any product, please read our returns policy and click the link below to start your return: Returns

DOMESTIC RETURNS

  • Returns must be made within 30 days of delivery.
  • Returns are for Store Credit or Merchandise Exchange only.
  • We ask that you please be mindful of the condition of your return. Merchandise must be unwashed, unworn, or undamaged, with tags still intact.  
  • All items bought on sale or with a promo code are final sale only.
  • All custom orders are final sale and cannot be returned or exchanged. 
  • We do not price adjust.
  • Once an order has shipped it cannot be cancelled (*excluding pre-ordered items, see note below). An order can be cancelled before it has shipped, however there will still be a $10 cancellation & processing fee. 
  • *Pre-Ordered items can be cancelled within three business days of purchase. After three business days, a pre-ordered item may be exchanged for store credit. 

INTERNATIONAL RETURN POLICY

All international purchases placed through Passport Global are final sale and non-returnable.

 


DEFECTIVE ITEMS

Please email customereservice@juliaamory.com with pictures of the damage, and we will work with you on a replacement.  


 We cannot accept returns that have been washed.*