Our team strives for complete satisfaction with every purchase. If you are unsatisfied with any product, please read our returns policy and click the link below to start your return: Returns


  • Returns must be made within 30 days of delivery.
  • Returns are for Store Credit or Merchandise Exchange only.
  • We ask that you please be mindful of the condition of your return. Merchandise must be unwashed, unworn, or undamaged, with tags still intact.  
  • Items considered as "Final Sale" are those that are permanently reduced on the website and/or items purchased during site-wide promotions. Promo codes received for email & text subscriptions are excluded.
  • All custom orders are final sale and cannot be returned or exchanged. 
  • We do not price adjust.
  • Once an order has shipped it cannot be cancelled (*excluding pre-ordered items, see note below). An order can be cancelled before it has shipped, however there will still be a $10 cancellation & processing fee. 
  • *Pre-Ordered items can be cancelled within three business days of purchase. After three business days, a pre-ordered item may be exchanged for store credit. 


All international purchases placed through Passport Global are final sale and non-returnable.



Please email customerservice@juliaamory.com with pictures of the damage, and we will work with you on a replacement.  

 We cannot accept returns that have been washed.*